Delivery / Refund Policy

1. Order and Service Delivery

GidaWorks provides digital products, software development services, integrations, IT consulting, and technical support services.

Since our services are digital and project-based, delivery is made electronically through one or more of the following methods:

  • Deployment of the software or system to the client’s server, hosting environment, or cloud platform

  • Delivery of source code, project files, documentation, or access credentials

  • Integration of the requested functionality into the client’s existing system

  • Delivery of consultation, technical analysis, or documentation by email or online communication

  • Providing access to a software platform, dashboard, or service environment

The delivery timeline is agreed individually with each client before the service begins. Delivery time depends on the scope, complexity, required integrations, client feedback, and any third-party services involved.

2. Cancellation Policy

The client may request cancellation before the service has started. If work has not yet begun, the order may be cancelled and refunded in full, unless otherwise agreed in writing.

If the service has already started, cancellation may still be requested, but the client may be charged for the work already completed, time spent, resources used, third-party costs, or any non-refundable expenses related to the project.

For subscription-based or recurring services, the client may cancel the service according to the agreed billing terms. Cancellation will stop future billing but does not automatically refund already provided services.

3. Return Policy

GidaWorks provides digital services and software-related work. Therefore, traditional product returns are not applicable, as no physical goods are delivered.

Once a digital service, consultation, software product, source code, access, or completed project work has been delivered, it cannot be physically returned.

However, if the delivered service does not match the agreed scope, GidaWorks will review the issue and may provide corrections, adjustments, or support according to the agreed project terms.

4. Refund Policy

Refunds are reviewed individually and depend on the status of the service.

A full or partial refund may be issued if:

  • The service has not yet started

  • GidaWorks is unable to provide the agreed service

  • A duplicate or incorrect payment was made

  • A refund is required under the specific written agreement between GidaWorks and the client

Refunds may not be issued if:

  • The service has already been fully delivered

  • The client has approved the completed work

  • The client changes their mind after work has started or after delivery

  • The issue is caused by third-party platforms, hosting providers, payment providers, or services outside the control of GidaWorks

  • The client fails to provide required information, access, approvals, or feedback necessary to complete the service

If a refund is approved, it will be returned using the original payment method where possible. Processing time may depend on the payment provider or bank.

5. Contact

For delivery, cancellation, return, or refund-related questions, please contact us:

Company: GidaWorks
Email: [email protected]
Phone: +995 551 08 67 73